This specifies how long a customer has from the date of purchase to initiate a return. Common timeframes range from 14 to 60 days, but some retailers offer longer periods, especially during the holiday season.
This outlines which items are eligible for returns, including specific exceptions like opened or used items, or those that fall under particular categories.
This details the conditions an item must meet to be eligible for a return, such as being in original packaging, unused, and with proof of purchase.
This explains how a customer can initiate a return, such as by contacting customer service or using a provided online portal.
This clarifies whether customers will receive a full refund, a store credit, or an exchange for the returned item.
This may include information about restocking fees or other charges associated with returns.
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